General Terms and Conditions
Effective Date: 11 February, 2026
Last Updated: 11 February, 2026
Please note: as Beyond Trails & Tales Kft. is registered in Hungary, these Terms & Conditions are governed by Hungarian law. The Hungarian version constitutes the official and legally binding document. The English translation is provided for reference only and may not perfectly reflect legal nuances. The original Hungarian version is available to download here. (Általános Szerződési Feltételek)
General Terms and Conditions
which was concluded between Beyond Trails and Tales Kft. (Cg. 01-09-452025; registered office: 1126 Budapest, Márvány utca 50., tax number: 32969768-2-43; e-mail address: info@beyondtrailsandtales.com; registration number: U-002106), as tour operator
and
traveler name: …………………………………………………..
billing address: …………………………………………………
e-mail address: ………………………………..………………..
phone number:…………………………………………………..
as traveler on the following date and place under the following conditions:
1. For matters not regulated in this contract, Act 472/2017 on contracts for travel services, in particular contracts for travel packages and travel services. (XII. 28.) Government Decree (hereinafter: R.) and the provisions of Act V of 2013 on the Civil Code (Ptk.) shall apply.
2. The fee includes the fee for the services included in the announced program of the trip, the cost of organization, the general value added tax, the separately charged tax, duties and other mandatory charges (in particular the resort fee, the port fee, the airport fee). The fee does not include the mandatory tourist tax payable on site, the benefits expected during certain trips, surcharges, the fee for optional programs and the visa fee. In addition to the fee, the fee for trip cancellation insurance and the fee for Accident, Sickness and Baggage Insurance (BBP) may be paid separately. The amount of the trip cancellation insurance is 3% of the total fee. The total amount payable under the travel contract in forints or euros, as well as the conditions for its payment, are included in the travel contract, to which these general terms and conditions are annexed. If an administrative amendment to the travel contract becomes necessary for reasons within the traveler's interest (e.g. name change, except for those written in the essential terms) or if the parties agree to amend a non-essential term of the travel contract at the traveler's initiative, the traveler is obliged to reimburse the tour operator for the costs incurred in connection with the amendment at the same time as the contract amendment. The traveler may only amend an essential term of the travel contract (e.g. change of destination or date, change of name for all passengers in a hotel room, change of name within seven days prior to departure in the case of scheduled flights, etc.) by cancelling the contract and making a new reservation, in addition to paying the compensation specified in point 5, and paying the then-current fee. If the traveler concludes a travel contract for the benefit of third-party traveler(s), the traveler is obliged to ensure that these third-party traveler(s) are notified. In this case, the rights and obligations of the traveler until the start of the trip according to the contract shall entitle and be imposed on the traveler concluding the contract for the benefit of the third-party traveler, excluding those obligations which, by their nature, can only affect the traveler(s) personally (e.g. mandatory vaccination). The tour operator shall communicate its declarations and obligations to send documents related to the contract by sending them to the name and address, e-mail address or other contact information provided by the traveler. The traveler is obliged to notify the tour operator in writing of any changes to these data, for the failure or delay of which the traveler shall be liable. If the tour operator accepts the travel order conditionally (in the case of places above the quota, so-called demand places), the travel contract will only become effective if the tour operator notifies the traveler in writing of the unconditional acceptance of his application. Failing this, the traveler's order may be canceled and the advance payment will be refunded.
Conditions for group trips
3. The traveler is obliged to pay an advance payment of 40% of the total fee at the same time as concluding the travel contract.
The amount of the advance payment may be changed if the contract concluded with the foreign contributor imposes a stricter obligation on the tour operator. The full fee payable under the travel contract is due 35 days before the start of the trip, unless earlier performance is required under the contract concluded with the contributor. The travel service can only be used by paying the full amount of the fee and other fees and costs.
If the traveler fails to meet his payment obligation under this contract, the tour operator may request performance by setting an additional deadline of 8 days. The additional deadline begins on the day following the notification of the notice. In the notice, the tour operator informs the traveler that repeated failure to meet the additional deadline - without a separate legal declaration of withdrawal - will result in the termination of the contract, and the travel contract will terminate on the day following the unsuccessful expiration of the additional deadline.
4. The tour operator reserves the right to unilaterally amend non-material terms of the travel contract before the start of the trip. The tour operator will inform the traveler of the amendment.
5. The traveler may terminate this contract at any time. In the event of termination of the travel contract, the traveler is obliged to pay the following amount of compensation based on the total price, depending on how long before the start of the trip the termination takes place:
After the date of conclusion of the contract - between the 35th day: 10%
Between the 34th day - the 10th day: 80%
Within 9 days: 100%
6. The tour operator is entitled to increase the total price no later than 21 days before the start of the trip if, after the conclusion of the travel contract, the cost of fuel or other energy sources or taxes, duties and other mandatory charges imposed by third parties not directly involved in the performance of the partial services undertaken in the travel contract (in particular resort fees, mooring fees, airport fees) or the exchange rates applicable to the given travel service change. The amount of the fee increase: the per capita part of the fuel price or other energy source costs transferred to the tour operator by the subcontractor providing the service, as well as the increase in the amount of taxes, duties and other mandatory charges. We can keep the advertised prices – in case of payment in forints – up to the exchange rate of 1 EUR = 400 HUF, 1 USD = 350 HUF, 1 GBP = 470 HUF calculated at the OTP selling rate. The tour operator is entitled to increase the total fee by the amount of the exchange rate change exceeding this. The tour operator shall notify the traveler of the fee increase no later than 20 (twenty) days before the start of the travel package. If the amount of the fee increase exceeds eight percent of the total fee payable by the traveler, R. 19. § (2)-(6) shall apply. The traveler is entitled to a discount in respect of the costs resulting from the reduction of the costs set out in this point after the conclusion of the contract but before the start of the travel package. In this case, the tour operator is entitled to deduct the administrative costs actually incurred from the amount to be refunded to the traveler.
7. In the event of defective performance of the service undertaken in the travel contract, the traveler is obliged to immediately notify the tour guide or, in his absence, the on-site service provider of his objection. The traveler is liable for any damage resulting from the delay in notification. The tour guide is obliged to record the traveler’s notification and the fact of its communication to the on-site service provider in a report and to hand over a copy of this to the traveler. In the absence of a travel companion - if the local service provider has not remedied the complaint - the traveler must immediately inform the tour operator or the travel agent with whom the travel service contract was concluded, including the location of the trip.
8. The traveler is entitled to transfer his rights and obligations arising from the travel contract to a person who meets all the conditions set out in the contract, provided that he notifies the tour operator of this within a reasonable time before the start of the trip. Notification at least seven days before the start of the trip shall in all cases be considered as notification within a reasonable time. The party withdrawing from the travel contract and the party entering into the contract are jointly and severally liable for the payment of the fee under the contract, as well as any additional fees, charges and other costs arising from the transfer of the contract. The tour operator must inform the party withdrawing from the contract of the actual costs of the transfer. The tour operator shall provide the party withdrawing from the contract with the receipts for additional fees, charges and other costs arising from the transfer of the travel contract.
9. The tour operator is not obliged to pay the fee if the traveler has not used any of its services due to his own decision or for reasons arising from his interests (including the case where the traveler does not participate in the trip).
10. The tour operator is responsible for the proper performance of all travel services included in this contract and is obliged to provide assistance to the traveler if he finds himself in a difficult situation during the trip.
11. The tour operator limits its liability for damages resulting from non-performance or defective performance of the travel contract, as well as the amount of damages for infringement of personal rights, to three times the amount of the fee.
12.1. In the case of travel by plane, the travel conditions of the given airline apply, our company is not liable for any delays, changes in flight, schedule, aircraft type or airline, or for any damage incurred in connection with this. The traveler must pay an additional fee for excess baggage weight exceeding the weight permitted by the airline.
12.2. In the case of travel by bus, if a significant delay occurs during the journey due to technical reasons (technical failure, weather, road conditions, border crossing, etc.), the tour operator is not liable for these. The tour operator is obliged to take measures to eliminate the error, taking into account the possibilities. The tour operator reserves the right to change the route for reasons of expediency. When traveling by bus, a maximum of one piece of hand luggage (max. 5 kg; dimensions: 40 cm x 30 cm x 40 cm) and one piece of luggage weighing a maximum of 18 kg may be taken onto the bus. The bus driver may refuse to take luggage exceeding the permitted number and weight into the passenger compartment or loading area of the bus. The tour operator is not liable for any damage caused to the traveler in connection with the refusal to take luggage.
12.3. Travelers traveling individually must take into account the opening hours of the foreign partner offices, which they will always receive information about in the passenger information. In case of arrival after the specified time, they can only occupy their accommodation the next day. In case of delay of the traveler, the office is not liable for compensation.
12.4. If the traveler misses any departure time during the trip, he must arrange for the return and return journey himself, at his own expense.
12.5. The tour operator is not liable for items left on a bus, plane or accommodation. The airline and the carrier are liable for damages arising from the destruction, loss or damage of checked baggage if the event causing the damage occurred during the air transport or bus journey. The airline is liable for damage or loss of baggage transported by plane in accordance with the rules and regulations applicable to the airline. The damage must be reported to the airline representative immediately upon arrival, for which the tour operator cannot provide assistance.
12.6. The tour operator may exclude the traveler from the trip with immediate effect at the time of departure or thereafter, if the traveler significantly disrupts the trip. In such a case, the tour operator is entitled to the full fee.
13.1 The tour operator is not liable for the conduct of the airline or shipping company used to provide the service. The tour operator is not liable for damages suffered by the traveler during air travel or sea or other water travel. The tour operator is not liable for damages or inconveniences caused by a passenger or by another external person or organization.
13.2. The tour operator is not liable for the incorrect performance of optional programs paid for by the traveler at the place of travel.
13.3. The fee per person is determined not based on the number of days, but on the services used. The departure and arrival days - in accordance with schedules - do not represent a full day.
14. If the number of participants on the trip does not reach the minimum number published in the program brochure or other advertisements, the tour operator will inform the traveler about the cancellation of the trip at least 20 days before the trip.
Conditions for individually planned trips
15. Upon the traveler's special order, the tour operator undertakes individually planned trips, the detailed content of which is always prepared in a separate contract - according to the traveler's needs. The rules of these GTC apply to issues not included therein.
General, other conditions
16. The tour operator has concluded a contract with ALFA Insurance Company for the compulsory insurance and property security stipulated in Government Decree 213/1996. (XII. 23.) on tour operator and intermediary activities, as well as for the property security.
Name and contact details of the authority designated for this purpose: Budapest Metropolitan Government Office, Department of Commerce, Military Technology, Export Control and Precious Metals Authentication, Department of Tourism and Public Warehousing Supervision (registered office: 1124 Budapest, Németvölgyi út 37-39.) The territorial scope of the property security is the areas affected by all domestic and foreign trips organized by IBUSZ Travel Offices Ltd. The amount of the insurance for foreign tour organization is HUF 7,000,000 (i.e. seven million), and the amount of the insurance under R. 9/A. §-, the amount of insurance according to the Fgy.tv. is 700,000.- (i.e. seven hundred thousand) HUF. We maximize all kinds of damage payments in the highest amount of the current liability insurance.
17. Pursuant to Act CLV of 1997 on Consumer Protection (Fgy.tv.), Section 17/A., the tour operator informs the traveler that the place of complaint handling is the registered office of the company at 1126 Budapest, Márvány utca 50., and its mailing address is the same. Any complaints, together with the minutes recorded on site, can also be submitted by e-mail to the following e-mail address: office@beyondtrailsandtales.com. According to the Fgy.tv., the traveler, as a consumer, may initiate proceedings at the conciliation body competent for his/her place of residence/place of stay/seat if he/she has attempted to resolve his/her complaint with the tour operator, but this has not led to any results. The correspondence address of the Arbitration Body competent according to the registered office of the tour operator is: 1253 Budapest, Pf. 10.
In the event of a violation of consumer protection rules, consumers may submit their complaints to the Consumer Protection Department of the regionally competent Government Office (contact details:
https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag).
In the event of legal disputes arising from the travel contract, the traveler may also apply to the competent court according to the Pp.
18. The provision of travel services or the mediation of travel packages may not be aimed at impairing the rights of children, in particular at committing crimes against sexual freedom and sexual morality committed against a person under the age of eighteen.